Our sustainability plan

We want to be the UK’s most trusted retailer, where people love to work and shop.

It’s an ambitious goal. But we’ll achieve it, by living up to our values through the choices we make and doing the right thing for customers, colleagues, suppliers, shareholders and wider society. We want to help customers live well for less – whether that’s through providing solutions for how to live a healthier life and waste less food, or playing our part in helping the UK become a better place to work and live.

Our guiding principles

Since we set up shop in 1869, we’ve always has a strong sense of social, environmental and economic responsibility. All the choices we make reflect our five values:

Our Values

Our values set us apart from other retailers. Along with our insights into our customers’ concerns, they guide us as we take a leading role in tackling some of society’s biggest challenges.

Our Sustainability Plan

We know that being transparent about how we are doing is an important part of building trust.

Our Sustainability Plan, structured around our values, is made up of stretching targets to track our progress on the most material issues for our customers, colleagues, stakeholders and business today and for the coming years.

It is our roadmap for addressing the opportunities and challenges that are relevant to our business and the wider world.

We developed the Plan taking into account external frameworks, such as UN Sustainable Development Goals - global targets designed to improve the world by 2030, as well as our business strategy that was launched in November 2014.

Making progress

We’ve made real progress in responding to our customers’ needs in a rapidly changing world.

After listening to their concerns about food waste, we launched our pioneering Waste less, Save more initiative in communities across the UK, as well as working to reduce waste in our operations.

Many of our customers also want help to live healthier lives. That’s why we contribute millions of pounds every year to support Active Kids, and have made big steps forward in cutting tonnes of sugar, salt and fat from our own-brand foods.

We have the same ethical approach to all our suppliers, wherever they are in the world. We are, for instance, the world’s biggest Fairtrade retailer; we topped the 2017 UK league table of supermarkets with the most sustainable fish products, and we now use 98% certified sustainable palm oil in our products.

One of the ways we aim to be a great place to work is by investing in training and apprenticeships to support our colleagues to develop their skills. We’re proud to have achieved Gold accreditation for Investors in People for third consecutive time.

Our colleagues are passionate about making a positive difference to their communities by working with more than 1,200 local charity partners and raising millions of pounds for Comic Relief and the Royal British Legion’s Poppy Appeal every year.

As always we are helping our society, and our wider world, live well for less.

Our quarterly CR&S reports and other related content can be viewed here.


certified sustainable palm oil in our products.